Request within 30 days
Your return or exchange request must be submitted within 30 calendar days of the recorded delivery date.
Customer Care Policy
Refund Policy
We want every Roselle Mode order to feel considered, wearable, and right for you. This policy explains how eligible returns, exchanges, refunds, damaged-item requests, and order concerns are reviewed and resolved.
30 Days
Return or exchange request window
Free
Approved returns and exchanges
24/7
Customer support availability
Designed for Confidence
Clear return guidance helps you shop Roselle Mode tops, dresses, denim, tailoring, and outerwear with greater peace of mind.
Return Eligibility
30-Day Window
What qualifies for a return
Most unused Roselle Mode items may be returned or exchanged within 30 days of delivery when they meet the conditions below.
Required Condition
Keep every detail intact
Returned merchandise must be suitable for resale and should be handled carefully while you decide whether it is right for your wardrobe.
Unworn and unwashed
Items must not show signs of wear, washing, fragrance, makeup, deodorant, staining, or customer-caused damage.
Tags remain attached
Original brand tags, care labels, hygiene protection, and product packaging should remain attached and intact.
Proof of purchase included
Provide the order number, checkout email, item name, and reason for the request so the order can be verified.
Return Process
Four clear steps
Do not send merchandise back without approval. An authorized return allows our team to match your package with the correct order and resolution.
01
Submit your request
Share your order number, item name, requested resolution, and a brief explanation of the issue.
02
Receive approval
Our support team reviews eligibility and provides the applicable return instructions.
03
Prepare the item
Securely package the approved item with all original tags, accessories, and protective materials.
04
Complete inspection
After receipt, the item is reviewed before the approved refund or exchange is completed.
Refund Timing
How refunds are issued
Once an approved return arrives and passes inspection, the refund is issued to the original payment method used at checkout.
Inspection
Returned items are checked for condition, tags, packaging, and compliance with this policy.
Processing
Approved refunds are generally processed within 3–5 business days after the return inspection is completed.
Bank Posting
Your bank or payment provider may require an additional 5–10 business days to display the credit.
Original Payment
Refunds are returned to the original payment method and cannot normally be redirected to another card or account.
Discounted Orders
Refunds reflect the amount actually paid after automatic discounts, promotions, or other eligible adjustments.
Original Payment Method
Your final refund amount is based on the item price paid after any automatic discount or promotional adjustment.
Order Concerns
Damaged Item
Incorrect Item
Missing Item
Delivery Concern
Special circumstances
Some requests require additional review. Submit clear details as soon as possible so our team can determine the most appropriate resolution.
Arrived damaged
Report visible damage promptly and include clear photographs of the item, packaging, and shipping label.
Wrong product received
Provide a photograph of the received item and the product label so the order can be compared accurately.
Order incomplete
List the missing product and retain the original package while our team reviews the shipment information.
Marked delivered
Check the delivery location, household members, nearby areas, and carrier updates before submitting a request.
Policy Exclusions
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Items we cannot accept
Certain merchandise cannot be returned when hygiene protection, product condition, or final-sale status prevents safe resale.
Worn or altered items
Merchandise that has been worn, washed, tailored, repaired, altered, stained, fragranced, or damaged after delivery is not eligible.
Removed hygiene protection
Bodysuits and other hygiene-sensitive items may be ineligible once protective seals, liners, or hygiene packaging are removed.
Missing tags or packaging
Items returned without original tags, labels, accessories, or essential packaging may be rejected or adjusted.
Final Sale merchandise
Products clearly identified as Final Sale before purchase are not eligible for return, exchange, or refund unless defective.
Gift cards
Digital or physical gift cards are not refundable and cannot be exchanged for cash except where required by applicable law.
Unauthorized returns
Packages sent without prior approval may be delayed, refused, returned to the sender, or excluded from reimbursement.
Promotional pricing alone does not make an item non-returnable. An item is excluded only when it is specifically identified as Final Sale or otherwise restricted under this policy.
Exchanges and Cancellations
Before your order changes
Availability and fulfillment timing can affect whether an order can be changed, cancelled, or exchanged.
Size and style exchanges
Exchanges are subject to current inventory. When a replacement is unavailable, an approved refund may be issued instead.
Order cancellations
Cancellation requests should be submitted immediately. Orders that have entered fulfillment or shipped may no longer be cancellable.
Automatic discounts
Refund values are calculated from the final amount paid after the 15% subscriber discount, selected 20% promotions, or other adjustments.
Free shipping orders
Original standard shipping is free. Approved returns and exchanges are handled according to the instructions provided by support.
Frequently Asked Questions
Refund questions answered
Review these common answers before submitting a return, exchange, cancellation, or refund request.
How long do I have to request a return?
You have 30 calendar days from the recorded delivery date to request a return or exchange. Requests submitted after this period may not be eligible.
Are returns and exchanges free?
Roselle Mode offers free returns and exchanges on eligible items when the request is approved and the provided instructions are followed.
Can I return an item after removing the tags?
Items should be returned with all original tags and labels attached. Removing tags may make the item ineligible because its original condition cannot be confirmed.
Can I return a bodysuit?
A bodysuit may be eligible only when it is unworn, unwashed, and returned with all tags and hygiene protection fully intact.
Can I return a discounted item?
Yes, discounted items may be returned when they meet the standard eligibility requirements. Items specifically marked Final Sale are excluded.
When will my refund appear?
Approved refunds are generally processed within 3–5 business days after inspection. Your payment provider may require an additional 5–10 business days to post the credit.
Can my refund be sent to another payment method?
Refunds are normally issued to the original payment method used at checkout and cannot be transferred to a different card or account.
What should I do if my item arrives damaged?
Submit a request promptly with your order number and clear photographs of the item, packaging, shipping label, and visible damage.
Can I send my return without contacting support?
No. Please obtain approval and return instructions before sending merchandise. Unauthorized packages may not be accepted or correctly matched to your order.
Need Policy Support
Start your request
Include your order number, checkout email, item name, requested resolution, and any relevant photographs. A complete request helps our team review your case more efficiently.
Contact Support
Business Name
Roselle Mode
Support Email
support@rosellemode.xyz
Support Phone
+1 (908) 853-4986
Business Address
1041 Turnerville Rd, Pine Hill, NJ 08021, United States
Support Availability
Customer support is available 24 hours a day, 7 days a week.