Customer Care
Returns & Exchanges
Shopping should feel considered from selection to delivery. Roselle Mode offers a clear 30-day return and exchange window for eligible items, with complimentary return support and straightforward guidance at every step.
Policy Overview
A Clear 30-Day Window
Return requests must be submitted within 30 days of delivery. Items must meet the eligibility standards below before a return, exchange, or refund can be approved.
Request Within 30 Days
Submit your request within 30 calendar days from the confirmed delivery date.
Keep Items Unworn
Clothing must remain unworn, unwashed, unaltered, and free from marks, odors, or damage.
Retain Original Tags
All original tags, labels, protective materials, and included packaging must remain attached or included.
Wait for Instructions
Do not send an item back before receiving return instructions from Roselle Mode.
Return Standards
Eligibility Guide
Eligible Item Conditions
Every returned piece is reviewed carefully. These standards help protect product quality and ensure a fair experience for every Roselle Mode customer.
Original Condition The item is unworn, unwashed, unaltered, and suitable for resale.
Tags and Packaging Original tags, labels, packaging, accessories, and protective materials are included.
Clean and Undamaged The item is free from makeup, deodorant, perfume, pet hair, stains, pulls, or other damage.
Approved Request The return or exchange has been reviewed and approved before shipment.
Proof of Purchase The request includes the correct order number and checkout email address.
Return Process
Start to Finish
Four Simple Steps
Follow this sequence so your request can be reviewed, authorized, and completed without unnecessary delays.
01
Submit Your Request
Provide your order number, checkout email, item name, requested resolution, and reason for the return or exchange.
02
Receive Approval
Our support team reviews the request and provides the appropriate return instructions for eligible merchandise.
03
Pack the Item
Fold the garment carefully and include all original tags, packaging, accessories, and protective materials.
04
Complete the Review
Once received, the item is inspected before an exchange, store resolution, or refund is confirmed.
Before You Return
Protect Every Detail
When trying on your order, use extra care around makeup, jewelry, fragrance, pets, and textured surfaces. This is especially important for light colors, knitwear, bodysuits, tailored pieces, and delicate fabrics.
01
Use a Clean Fitting Area
Keep garments away from food, cosmetics, damp surfaces, smoke, and strong fragrance.
02
Handle Knitwear Gently
Avoid jewelry, rough edges, and excessive stretching that may pull or distort the fabric.
03
Preserve Protective Seals
Hygiene-related protective seals must remain intact where they are supplied with the item.
04
Do Not Remove Tags
Confirm the fit and style before removing any original product tags or labels.
Exchange Support
Finding a Better Fit
Eligible items may be exchanged within the 30-day window. Exchanges depend on current inventory and are confirmed only after the original item passes inspection.
Refund Timing
After Inspection
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original payment processing times are controlled by the bank or payment provider.
Shipping charges paid for optional expedited services, where applicable, are not normally refundable unless the order arrived damaged, defective, or incorrect.
Return Received
The parcel is recorded as received at the designated return location.
Condition Reviewed
The garment, tags, packaging, and return details are inspected for eligibility.
Resolution Confirmed
You receive confirmation when the exchange or refund has been approved.
Bank Processing
Refund visibility may take approximately 5–10 business days after issuance.
Damaged Items
Report Issues Promptly
Contact support as soon as possible if an item arrives damaged, defective, or materially different from what was ordered. Include clear photographs of the item and packaging.
Incorrect Orders
Keep All Packaging
If you receive the wrong item, color, or size, keep the merchandise unused and retain all shipping materials while your request is reviewed.
Non-Returnable
Exceptions May Apply
Final-sale items, worn or washed garments, altered pieces, gift cards, and hygiene-sensitive items with removed protective seals may be ineligible.
Quick Answers
Return FAQ
Review the most common questions about return timing, exchanges, item condition, refunds, and damaged orders.
How long do I have to request a return?
Eligible return and exchange requests must be submitted within 30 calendar days of the confirmed delivery date.
Are returns and exchanges free?
Roselle Mode provides complimentary return and exchange support for eligible items when the approved return instructions are followed.
Can I return an item after removing the tags?
Items without their original tags may not meet the return eligibility standards. Keep all tags attached until you have confirmed the fit and style.
Can I exchange an item for another size?
Yes, eligible items may be exchanged for another available size. Inventory is not guaranteed until the exchange request is reviewed and confirmed.
Can I exchange an item for a different product?
Direct exchanges are generally handled for another available variation of the same product. Support will explain alternative options when a different product is requested.
What happens if my item arrives damaged?
Report the issue promptly and include your order number, a description of the problem, and clear photographs of the item and shipping packaging.
When will my refund appear?
After inspection and approval, the refund is issued to the original payment method. Banks and payment providers may require approximately 5–10 business days to display the funds.
Can I return a bodysuit?
A bodysuit may be eligible only when it is unworn, unwashed, fully tagged, and any supplied hygiene seal remains intact. Items with removed or damaged protective seals may be ineligible.
Should I send my item back before approval?
No. Wait until Roselle Mode provides approved return instructions. Unapproved parcels may be delayed, refused, or sent to an incorrect location.
Need Assistance
Start Your Request
Include your order number, checkout email address, item name, requested size or color, reason for the request, and photographs when an item is damaged or incorrect.